Galliers points out that the four schools (approaches) to business strategy since the 1960s are classical, proces- sual, evolutionary and systemic. Hammer and Champy gives a brief history of management problems in a chapter (“The Crisis that will not Go. Away”), in which they point out three forces (the three Cs) are.

Part of the book series (IFIPAICT) Abstract In this paper, we reappraise the phenomenon of business process reengineering through our own recent case study and survey findings, and through developing an interpretivist account of its appeal and content. A preliminary assessment questions what is actually being achieved under the label of BPR and the efficacy of the methodologies and tools available. We then argue that its claims to radicalism and novelty are exaggerated, provide an externalist account for part of its appeal, together with locating BPR as a form of utopian thought applied to work organizations. We then deepen the analysis by suggesting how its essentially political origins, aims and characteristics link inextricably with the high importance management commentators give to the role of information technology as a catalyst and consolidator of radical change in how work is organized and performed. A key concept throughout is that of deracination — the rooting out of the past. In the view that we develop, a significant impetus within BPR is toward a technology-supported deracination that requires a collective forgetting.

This forms both an essential part of its appeal, but also creates a number of major difficulties for BPR as a set of actioned organizational practices. Cite this chapter as: Grint K., Case P., Willcocks L. (1996) Business Process Reengineering Reappraised: The Politics and Technology of Forgetting. In: Orlikowski W.J., Walsham G., Jones M.R., Degross J.I. (eds) Information Technology and Changes in Organizational Work.

IFIP Advances in Information and Communication Technology. Springer, Boston, MA • DOI • Publisher Name Springer, Boston, MA • Print ISBN 978-1-5041-2944-2 • Online ISBN 978-0-387-34872-8 • eBook Packages • •.

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